All releases by LStockley

May 15, 2017

It’s predicted that by 2020, customer experience is what will differentiate one brand from another[1]. To meet increased demand for customer-centricity, TTi Global Research has launched their unique Customer Experience Quality Analysis (CEQA) CX research framework. What is TTi Global’s Customer Experience Quality Analysis (CEQA)? CEQA delivers next-level customer insights. No other CX research framework […]

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January 25, 2017

While traditional employee experience frameworks apply common questions across multiple sectors, Employee Experience Quality Analysis (EEQA) is designed to accommodate and utilise the key differences between organisations for more actionable insights. Traditionally, employee satisfaction surveys apply common questions across all sectors and employees and the results demonstrate a benchmarked perspective on staff engagement. However, all […]

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