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Xdroid’s Real-Time Agent Assist delivers quick results at Capita

Capita’s Assisted Customers Conversations (ACC) is a revolutionary service that is powered by  Xdroid’s dual system Speech Analytics for its operations. The Real-time analytics of the solution has yielded excellent results with regards to efficiency, compliance, and agent satisfaction.  As Capita states on their website, they use Assisted customer conversations

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November 28, 2023

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