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digital transformation Newsroom

Dhiraagu selects Etiya for Digital CRM Transformation Project

Etiya, the leading Independent Software Provider, today announced that it has been selected by Dhiraagu, the first and leading Telecom Operator in the Maldives, to implement their Digital Customer Relationship Management (CRM) Transformation Project.   Etiya will help Dhiraagu to transform its existing Business Support Systems (BSS) with a Digital

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Xdroid’s Real-Time Agent Assist delivers quick results at Capita

Capita’s Assisted Customers Conversations (ACC) is a revolutionary service that is powered by  Xdroid’s dual system Speech Analytics for its operations. The Real-time analytics of the solution has yielded excellent results with regards to efficiency, compliance, and agent satisfaction.  As Capita states on their website, they use Assisted customer conversations

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