As Coronavirus disrupts travellers’ holidays, a new travel app Colibra guarantees passengers their
money back if their flights have been delayed by the deadly virus.
Customers worried about their travel plans being uprooted by delayed flights can download the
Colibra app before take-off and know that they will be compensated if anything were to go wrong.
Currently, under EU261 regulation, only a third of flights that are delayed by three hours or more are
eligible for compensation as most of these cases are classed as not being the fault of the airline.
Furthermore, flight delays between 1 and 3 hours also not covered by anyone. Until now.
Colibra guarantees travellers their money back whether the delay is the fault of the airline or
not meaning those affected by Coronavirus will receive guaranteed pay-outs. At Colibra they
believe that any delay is a pain and that flights delayed between 1 to 3 hours should be eligible for
The company is able to do this by taking the risk themselves, instead of placing the risk on
the customer, and redistributing potentially eligible claims upfront to all their customers who
experience a delayed flight. This way Colibra can turn the delays no airline would pay for into real
To have the opportunity of receiving compensation for their flights, travellers will need to download
Colibra no later than 20 minutes before take-off. They can then use the default 60 min. pay-out
feature for guaranteed payment, or move the time slider to increase the value of their compensation.
Within 24 hours after landing they will be compensated, for any delay reason, 100% guaranteed.
Miroslav Zaporozhanov, Co-Founder & CMO of Colibra:
“The spread of COVID-19 and the reasonable precautionary
measures that have been undertaken by countries globally have
led to a severe travel ban disrupting thousands of flights and
millions of passengers around the globe. Flight companies have
two possible moves: they could rather cancel flights because they
won’t be profitable (since numerous passengers are cancelling
themselves, which means a drop in demand) or they could fly
anyway to secure their landing slots but experience tremendous
losses. This means that most of the airlines are forced to suspend
all flights on the affected routes.
If passengers have booked with an airline and they’re worried about their routes being affected by
Coronavirus there are a couple of things customers can do to prevent any nasty surprises.
They could try to contact the airline to gather some additional information. However, reaching
them in light of the recent events would be extremely difficult and we’re positive most of the airline
companies are now flooded with requests.
Alternatively, passengers could hire a lawyer to check the flight’s status and potentially file a claim.
Available on the App Store and Google Play