Exide Technologies, a global provider of stored energy solutions, has won a ServiceMax award for innovation in providing field service to its clients. The award went to GNB, the division of Exide responsible for Motive Power and Industrial applications. The awards were presented at the recent Maximize London event on 7–8 October.
ServiceMax is a leading software platform for field service provision, and its annual awards recognize customers whose innovative use of its solutions leads to outstanding delivery of field service. GNB won its innovation award in the category “ServiceMax – Keeps The World Running”.
“ServiceMax has helped GNB to vastly improve the efficiency and effectiveness of our field service operation,” said Max Hemmingsen, Director Digital Tools EMEA at Exide Technologies. “The software gives excellent visibility into our operations, and allows GNB to be more responsive to customers. Thanks to ServiceMax, we now precisely measure performance in areas such as utilization, first-time fix rate and average response time.”
GNB has used ServiceMax to fully standardize its service delivery model across Europe. It increased uptime and productivity, improved invoice efficiency and introduced more consistent processes for service technicians. Real-time analytics allow management to fully understand the field service operation at a glance.
Maximize is the world’s premier conference on service execution management, showcasing the ways that companies around the world use ServiceMax to perfect their customer experience while boosting revenue and business performance. The two-day event includes talks, demos, previews, product updates, case studies, and networking opportunities for the EMEA community in the industry. This year’s event took place at St Pancras Renaissance Hotel in King’s Cross and featured motor-racing legend Christian Horner as a special guest speaker.