Salesforce to Retire Data Recovery Services: What’s Next? by Capstorm

Summary: Salesforce recently announced its plan to retire data recovery services effective
31-July-2020.  A Guide: how to sort through the 182 options listed on the Salesforce
AppExchange to find the best fit.

SalesforceⓇrecently announced its plan to retire data recovery services effective 31-July-2020.

“The data recovery process does not meet our high standards for customer experience due to
the length of time and reliability of the process. This process takes a minimum of 6 – 8 weeks to
complete and we cannot guarantee 100% data recovery. “

With the safety net removed, SalesforceⓇ customers must now look elsewhere to plan for
business continuity and disaster recovery solutions. SalesforceⓇ has referred customers to its
app marketplace, the Salesforce AppExchangeⓇ, to search for 3rd party backup & recovery

A search on the Salesforce AppExchangeⓇ on 20-February yielded 182 results! How is one to
sort through all of these options to determine which is the best fit? Some good news is that
SalesforceⓇ backup & recovery solutions generally fall into one of two categories:

● Hosted Solutions: This approach leverages vendor-hosted storage to extract
SalesforceⓇ data to the vendor’s databases. This requires very little infrastructure or
management on the part of the customer, but the downside is that backup access and
data security is in the hands of a 3rd party.

● Self-Hosted Solutions: This approach leverages a SalesforceⓇ customer’s own machine
or private cloud to extract and store SalesforceⓇ data. This allows each business to
control data access and wrap security around the backup database as needed. There is
also additional flexibility inherent to a self-hosted database such as unlimited retention of
archived records. The downside is that this approach requires more infrastructure and
database management expertise.

Need some help determining which approach is the best fit?

Read this “Guide for Selecting a SalesforceⓇ Backup & Restore Partner” for a no-nonsense list
of scenarios, questions, and requirements Salesforce customers must consider when planning
for a reliable backup & recovery plan:
This link goes to a PDF document – no requests to enter contact information in order to view the

If you do decide to go with the self-hosted approach, please consider Capstorm. Capstorm
provides software to perform self-hosted SalesforceⓇ backup and recovery. Backup
SalesforceⓇ on-premises or to a private cloud. Restore SalesforceⓇ records along with the
record relationships – without CSV’s or manual data patching. Capstorm’s solutions have been
listed on the Salesforce AppExchangeⓇ since 2011, and Capstorm operates with two core

1. A SalesforceⓇ backup should be fully accessible and easily verifiable
2. A SalesforceⓇ recovery solution should be useful for more than just disaster recovery
For additional information visit

Media Contact Details
Rebecca Gray, Capstorm
Santa Rosa Beach, FL, USA
PR Fire 10 Broomfield Lane, Hale,
Altrincham, Cheshire, WA15 9AQ