West Dunbartonshire Council has announced it has selected independent service provider VKY Intelligent Automation as its strategic partner for Robotic Process Automation (RPA) implementation with UiPath.
VKY will support the establishment of the Council’s automation Centre of Excellence (CoE). This will include UiPath technical enablement, providing expert guidance on governance, training and the local authority’s automation operating model. VKY will also develop UiPath automations alongside the Council’s fledgling CoE to create momentum and bring forward the realisation of benefits.
Higher Value Tasks to Boost Productivity
The purpose of the programme, which was approved at the Council’s Corporate Services Committee in February, is to automate repetitive and manual business processes enabling staff to focus on higher value tasks. This will both improve overall productivity and service delivery to citizens whilst also improving the well-being of staff.
West Dunbartonshire Council, Business Support Manager, Arun Menon, said: “The Council is pleased to work with VKY Intelligent Automation in delivering the first Robotic Process Automation service to the Council. “Automation is a key element of our digital transformation programme which is supporting new ways of working with a particular focus on the use of technology to help improve efficiency and effectiveness of our workforce. The software will integrate with our own systems and allows us to refocus employees from manually repetitive and time-consuming tasks to those where they can add more value to our citizens and services.”
VKY’s Director of Intelligent Automation, Alex Croucher, had this to say: “West Dunbartonshire Council are passionate about delivering the best service possible to citizens and we’re really proud to be part of that mission going forward. This is the first automation contract of its kind to be won by an independent service provider in Scotland and it’s a testament to the work of our delivery team and the relationships we have built with UiPath over the last 3 years.”
Chris Duddridge, Area VP and Managing Director UKI at UiPath said, “We are always excited to embark a new customer from the public sector as we have seen first-hand how successful our use cases are. Time and time around they show us how embracing automation makes a positive impact for public officers’ work engagement and satisfaction, while improving service to citizens.”
The contracts for both UiPath and VKY were procured through the UK Government G Cloud 11 framework and will run for 2 years with options to extend.
About VKY Intelligent Automation
Based in Glasgow, VKY are one of the UK’s leading independent Intelligent Automation & Digital Transformation service providers. They use Robotic Process Automation (RPA) and AI methods to automate front and back office processes, working with carefully selected technology partners including UiPath, Liveperson, Microsoft, AWS and IBM Watson. VKY’s industry leading methodology and approach enable clients to progress quickly, realise benefits sooner and achieve a larger ROI.
UiPath is leading the ’automation first’ era—championing a robot for every person and enabling robots to learn new skills through artificial intelligence (AI) and machine learning (ML). Through free and open training, UiPath brings digital era skills to millions of people around the world, improving business productivity and efficiency, employee engagement, and customer experience. The company’s hyperautomation platform combines the #1 Robotic Process Automation (RPA) solution with a full suite of capabilities, including process mining and analytics.
To find out more, please contact Alex Croucher at VKY: firstname.lastname@example.org